APPALOOSA PRIVACY POLICY

Appaloosa Group, LLC, doing business as Appaloosa Tech (“Appaloosa,” “we,” “us,” or “our”), respects your privacy. This Privacy Policy explains how we collect, use, disclose, and protect personal information when you visit our websites, communicate with us, or use our products and services.

This Privacy Policy applies to information Appaloosa collects for its own business purposes. When Appaloosa processes information on behalf of a customer through services such as managed website hosting, additional terms may apply as described below.

1. INFORMATION WE COLLECT

Depending on how you interact with Appaloosa, we may collect the following categories of information.

1.1 Contact and Business Information

We may collect information you provide to us, such as:

·name;

·business or organization name;

·email address;

·telephone number;

·mailing or billing address;

·job title; and

·other contact information.

1.2 Account, Service, and Billing Information

If you purchase or use our services, we may collect information relating to:

·your account;

·services purchased;

·websites, domains, or systems we manage for you;

·billing and transaction history;

·invoices;

·payment status; and

·related service information.

Payment information may be processed by third-party payment processors. Appaloosa may receive transaction and payment-status information from those providers.

1.3 Communications and Support Information

We may collect information contained in:

·emails;

·contact forms;

·support requests;

·phone communications;

·text messages;

·project communications; and

·other communications with Appaloosa.

1.4 Website and Technical Information

When you visit our websites or use our online services, we or our service providers may automatically collect information such as:

·IP address;

·browser type;

·device type;

·operating system;

·referring page or website;

·pages viewed;

·dates and times of visits;

·approximate location derived from IP address;

·cookies or similar identifiers; and

·technical logs or diagnostic information.

2. HOW WE USE INFORMATION

We may use personal information to:

·provide, operate, maintain, and support our services;

·communicate with customers and prospective customers;

·create and manage accounts;

·process transactions and billing;

·provide technical support;

·manage websites, domains, hosting, and other customer services;

·respond to inquiries and requests;

·troubleshoot technical problems;

·improve our websites, products, and services;

·perform analytics and understand how our websites and services are used;

·send service-related notices and communications;

·send marketing communications where permitted;

·maintain the security and integrity of our systems;

·prevent fraud, abuse, and unauthorized activity;

·enforce our agreements;

·comply with legal and regulatory obligations; and

·operate and improve our business.

We may also use information in an aggregated or de-identified form that does not reasonably identify an individual.

3. HOW WE DISCLOSE INFORMATION

Appaloosa does not sell personal information.

We may disclose personal information when reasonably necessary to operate our business or provide our services, including to:

Service Providers

We may use third parties that assist us with services such as:

·website and infrastructure hosting;

·payment processing;

·email and communications;

·analytics;

·customer relationship management;

·accounting;

·security;

·technical support; and

·other business operations.

These providers may receive information as reasonably necessary to perform services for Appaloosa.

Legal and Security Purposes

We may disclose information when we reasonably believe disclosure is necessary to:

·comply with applicable law;

·respond to valid legal process;

·comply with a court order or governmental requirement;

·protect the rights, property, or security of Appaloosa, our customers, or others;

·investigate fraud, abuse, or security incidents; or

·enforce our agreements.

Business Transactions

If Appaloosa is involved in a merger, acquisition, financing, reorganization, sale of assets, or similar business transaction, information may be disclosed or transferred as part of that transaction, subject to applicable law.

4. CUSTOMER-HOSTED AND CUSTOMER-CONTROLLED DATA

Appaloosa may host, store, transmit, back up, access, or otherwise process information on behalf of customers when providing services such as managed website hosting.

In those circumstances, the Appaloosa customer generally determines what information is collected through its Website or service and how that information is used. Appaloosa processes that information as reasonably necessary to:

·provide the contracted services;

·maintain and secure the service;

·perform backups and restoration;

·provide technical support;

·investigate or remediate security incidents;

·comply with applicable law; or

·follow the customer’s lawful instructions.

Appaloosa does not use personal information contained in customer-hosted data for Appaloosa’s independent marketing purposes unless the individual has separately provided that information directly to Appaloosa or otherwise authorized such use.

Customers are responsible for maintaining their own privacy policies, notices, consent mechanisms, and other privacy practices applicable to information they collect through their websites or businesses.

Additional terms concerning customer-hosted data may be contained in the applicable service agreement or Data Processing Addendum.

5. COOKIES AND ANALYTICS

Appaloosa and our service providers may use cookies and similar technologies to:

·operate our websites;

·remember preferences;

·maintain security;

·understand website usage;

·diagnose technical issues; and

·measure or improve our marketing and services.

You may be able to control cookies through your browser or device settings. Disabling certain cookies may affect the operation of some website features.

6. EMAIL MARKETING

We may send customers and prospective customers information about Appaloosa products, services, updates, or offers where permitted by law.

You may unsubscribe from marketing emails by using the unsubscribe mechanism included in the message or by contacting us.

Unsubscribing from marketing communications does not prevent Appaloosa from sending necessary transactional, billing, security, support, or service-related communications.

7. TEXT MESSAGES AND MOBILE INFORMATION

If you provide your mobile telephone number and consent to receive text messages from Appaloosa, we may send you service-related or promotional text messages consistent with your consent.

Message frequency may vary. Message and data rates may apply. You may reply STOP to opt out of future text messages or HELP for assistance.

Mobile information and text-message opt-in consent will not be sold or shared with third parties or affiliates for their own marketing or promotional purposes.

We may disclose mobile information to service providers as reasonably necessary to deliver text messages, provide customer service, maintain security, or comply with law.

8. DATA RETENTION

We retain personal information for as long as reasonably necessary for the purposes described in this Privacy Policy, including to:

·provide services;

·maintain customer and business records;

·satisfy contractual obligations;

·resolve disputes;

·maintain security;

·comply with tax, accounting, legal, and regulatory requirements; and

·enforce our agreements.

Retention periods may vary depending on the type of information and the reason it was collected.

Information contained in customer-hosted systems may also be subject to the backup, retention, and deletion provisions of the applicable service agreement.

9. DATA SECURITY

Appaloosa uses commercially reasonable administrative and technical measures designed to protect personal information appropriate to the nature of the information and services involved.

However, no Internet-connected system, transmission method, or storage system can be guaranteed to be completely secure. Appaloosa therefore cannot guarantee absolute security.

If we discover a security incident affecting information for which Appaloosa has notification obligations, we will respond in accordance with applicable law and any applicable contractual requirements.

10. YOUR PRIVACY CHOICES AND RIGHTS

Depending on where you live and applicable law, you may have rights concerning your personal information, which may include the right to:

·request access to personal information we maintain about you;

·request correction of inaccurate information;

·request deletion of certain information;

·obtain information about how personal information is used or disclosed; or

·exercise other rights provided by applicable privacy law.

You may contact Appaloosa to submit a privacy request.

We may need to verify your identity before fulfilling certain requests. Some information may be exempt from a request where retention or processing is permitted or required by law.

If your request concerns information collected by one of our customers through a Website or service that Appaloosa hosts, you should generally direct the request to that customer. Where appropriate, Appaloosa will reasonably assist our customer in responding to applicable privacy requests.

11. THIRD-PARTY WEBSITES AND SERVICES

Our websites and services may contain links to or integrate with third-party websites, applications, platforms, or services.

Those third parties maintain their own privacy practices and policies. Appaloosa is not responsible for the privacy practices of third parties that independently collect or control personal information.

We encourage you to review the privacy policies of third-party services you use.

12. CHILDREN

Appaloosa’s services are intended primarily for businesses and are not directed to children.

We do not knowingly collect personal information directly from children under 13 through our websites for Appaloosa’s own business purposes. If we become aware that such information has been collected without appropriate authorization, we will take reasonable steps to delete it where required.

13. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time to reflect changes in our business, services, practices, or legal obligations.

When we update this Privacy Policy, we will post the revised version and update the “Last Updated” date above.

Where required by applicable law, we will provide additional notice of material changes.

14. CONTACT US

Questions, concerns, or privacy requests may be sent to:

Email: [email protected]

Additional current contact information may be found on the Appaloosa website.